Do I have to pay shipping on my return?Updated 2 years ago

All returns must be processed via our automated returns portal where you will receive a prepaid shipping label.

The label cost will be free if you choose to receive a store credit for your purchase. If you choose the refund option, the cost of the return label will be deducted from the amount refunded to your original form of payment. The cost of the shipping label will be determined by the weight of your return. Once you have received a return label, you have 2 business days to ship the return back to us and receive your refund. If the package is not shipped back within 2 business days of receiving the label, you will only be eligible to receive a store credit for the return.

Due to the rising costs in shipping and credit card processing fees, any returns of more than $1000 will be assessed an additional $39.95 to cover these expenses. A restocking fee of 5% will be applied to all orders over $500 that are dropped off at our Cedarhurst location.